General
Help and Support
Contact support[at]it4i.cz or use the support portal for help and support regarding the cluster technology at IT4Innovations. For communication, use the Czech, Slovak, or English language. Follow the status of your request to IT4Innovations here.
The IT4Innovations support team will use best efforts to resolve requests within thirty days. To facilitate the process, please include the following:
Basic information
- Problem description – what exactly happened, what the service does / does not do;
- Time when the problem occurred;
- Affected service / system – which cluster (e.g. Karolina, Barbora, DGX, CS);
- Your public IP address;
- Your VPN address (if you are connected via VPN);
- Your login (username);
- Project ID / project number;
- Logs and error messages;
- Log of the affected service (relevant log excerpt or attachment);
- Error message – ideally an exact copy-paste or a screenshot.
If the issue is related to a job
- Job script (e.g. sbatch file);
- Job ID (or IDs) of the problematic job(s);
- Error log (e.g.
slurm-XXXXXX.out/slurm-XXXXXX.err).
Finally, please include any other useful details that might help us diagnose and resolve the issue (recent configuration changes, code updates, specific modules you are using, etc.).
